Customer Trips – our Terms and Conditions



Customer Trips - our Terms and Conditions

 7th Oct 2022 |  Travel |  Margaret Ring


Our Terms and Conditions
The price of each Customer Trip is based on sharing a room with another traveller. If you would prefer a single room, please let us know and we will provide a quote.
Our refund policy
Cancelling your booking up to 6 weeks before the Customer Trip commences:
We can:

  • Offer the opportunity to move to another Customer Trip. (Please note, if the cost of the trip is higher, we will ask you to pay the balance.)
  • Provide a full refund. (Please note, we cannot refund bank charges or any other costs we may have incurred for which we are unable to obtain a refund.)
  • If we are able to find another to take your place on the trip, we can provide a refund. (Please note, we cannot refund bank charges.)

Cancelling your booking within 6 weeks of your Customer Trip 
We can: 

  • Offer the opportunity to move to another Customer Trip. (Please note, if the cost of the trip is higher, we will ask you to pay the balance.) 
  • If we are able to find another traveller to take your place on the trip, we can provide a refund. (Please note, we cannot refund bank charges.) 
  • Provide a partial refund less charges we have already incurred, which is likely to be higher than if cancellation was made before up to 6 weeks before the trip commences. 

The cost of the Customer Trip includes breakfast and dinner for the duration of the trip with the exception of one evening when travellers arrange their own dinner in a local restaurant and eat without the trip host/s. 

All beverages (soft and alchoholic) at meal times will be paid for by each individual. We suggest organising a ‘kitty’ to cover this additional charge. (Please note that Secret Projects cannot organise this.)
Travellers are responsible for organising:

  • Travel Insurance
  • Any necessary vaccinations and inoculations
  • Tourist visa to enter India
  • Their inbound and outbound flight to India

Airport pick-ups and drops- off will be organised by Secret Projects if you are travelling in on the first day of the Customer Trip and departing on the final day.
Travellers have to provide Secret Projects with the following 6 weeks before travel:

  • Emergency contact details for next of kin (or the person you would wish us to contact on your behalf in an emergency).
  • Travel Insurance company emergency telephone number
  • Any dietary requirements and details of any allergies

Please note: We do not travel with a medical professional but at least one of the hosts will be a trained first aider.

It is the responsibility of the traveller to ensure that all medications they need are taken on their Customer Trip. We advise travellers to take an additional amount of medication to allow for any delays that might occur with outbound flights or other unforeseen circumstances.

Secret Projects expects that all travellers will fully participate in the trip and remain with the group for the duration of the Customer Trip. If travellers decide to undertake any activities outside of the itinerary, they do so at their own risk.

We hope listing our Terms and Conditions is helpful and please do not hesitate to speak to us about any concerns you may have. Email travel@secretprojects.org

We can't wait to show you our India.

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